General FAQs
Blank! is the first online retailer to offer an exclusive focus on men's
jewelry and fashion accessories. Our founders have over 40 years of combined
experience in the jewelry and men's fashion industry, and now their knowledge
and know-how is brought directly to your door exclusively through Blank's website.
Our ambition is to deliver a different customer experience through our unique
product blend and entertaining content.
Visit our About Us page.
Besides being the first online retailer exclusively featuring men's jewelry and
fashion accessories, Blank! also is proud to offer the following benefits to our
customers: Free shipping on orders over $100 and free insurance on all orders,
a 30-day no questions asked
return policy, Guaranteed safe and secure transactions, and Friendly & accessible
customer service representatives.
When you sign-up for our mailing list, you will receive exclusive information
regarding Blank!'s promotions, new products, contests, and new entertainment
content. To find out more,
view our Privacy Policy.
Ordering FAQs
Blank! currently only accepts the following credit cards for payment:
Visa, Mastercard, American Express, and Discover.
Blank! is committed to keeping your personal information secure, and makes
every effort to protect against its loss, misusage, or alteration. To protect your
data, we use a variety of technologies and processes. Blank! protects and encrypts
your order information using Secure Sockets Layer (SSL) technology as it is transmitted
over the Internet. Additionally, Blank! has partnered with various third-party
companies, including VeriSign, to ensure each transaction is as secure as
possible.
Visit our Secure Shopping page.
Blank! ships all of its products with our exclusive gift packaging including our
signature black cushioned box with embossed Blank! logo, red tissue paper, and
personalized message (if applicable). Additionally, for security reasons, all
of our products are shipped in unmarked boxes.
Find out more about Blank's exclusive packaging.
Blank! always gives you the option to include a personalized message with any
purchase, at no additional cost to you. During the checkout process, simply
indicate that you would like to include a personalized message and fill out the
appropriate field. If you have any questions, or would like assistance with
sending your gift, our Customer Service Department would be happy to help you
via phone or email.
Sure! Blank! will happily ship your purchase to a gift recipient of your
choosing. Simply indicate the appropriate shipping address as it differs
than your billing address. We will make sure your gift is promptly sent to
the recipient and include your personalized message (if applicable).
Shipping FAQs
Blank! offers free UPS Ground shipping on all orders over $150.
If you need your order sooner, we can accommodate your request by shipping
your purchase via UPS Next Day Air for an additional $28.95.
Find out more about Blank!'s Shipping Policies.
Blank! prides ourselves on insuring every purchase made with us, at no
additional cost to you, to make sure your items are in perfect condition
every time.
Blank! follows all applicable taxing regulations for the areas where we do
business. Taxes are charged according to the shipping address(es) of your
order. At this time, a 5.5% tax will be added to all purchases shipped to
Wisconsin (WI).
No. For the safety and security of your order, all Blank! packages require a
signature at the time of delivery.
After leaving the Blank!
warehouse, orders normally take between 3 to 5 days to arrive at your door
via standard shipping. Please note that the same processing time is required
regardless of whether an order is shipped overnight or not. Blank! cannot
always guarantee the availability of all products. If you have ordered an item
that is not available or that is delayed, our Customer Service Team will notify
you of the situation via email as soon as possible.
Once your order has shipped, Blank! will send you an email confirmation
containing a tracking number and carrier information. At any time if you
have questions on the status of your order, you can contact our Customer
Service Team at 1-800-955-1975 or
customerservice@blankmens.com.
Yes. Blank! is able to ship to both Alaska and Hawaii, however shipping
times will be longer than the standard times indicated above. If you have
any questions, contact our Customer Service Team.
Blank! is able to ship to military addresses through the UPS, however
orders will take longer to ship than indicated above.
Blank! will charge your credit card for your purchase only after your order
has been shipped. Please note that your order will be shipped upon approval
of credit. To ensure the security of your online purchase with Blank!, our
customer service team might contact you to gather additional information.
If you decide you need to change or cancel your Blank! order, contact us as
soon as possible via email (be sure to mention your order number),
service@blankmens.com,
or our toll-free number, 1-800-955-1495.
If your order has already been processed we will be unable to change/cancel
it, however like any purchase made at Blank!, if you are not satisfied you
may return your purchase with our
30-day no questions asked return policy.
Return FAQs
At Blank!, we offer a 30-day No Questions Asked Return Policy. To receive
credit for merchandise, please follow our
policy guidelines. Merchandise must
be returned within 30 days of shipping date and accompanied by a valid Return
Authorization Code (RA#). Merchandise must be in original condition, tags
attached and accompanied by original sales invoice & packing slip.
Simply follow the steps outlined below to return your Blank! purchase:
-
Contact Blank!'s customer service department to obtain your Return
Authorization Code (RA#) either by phone at 1-800-955-1495
or via our easy online return form.
-
After receiving your Return Authorization Code, our customer service team
will send you a label to adhere to your package to be returned.
-
In the meantime, re-package your purchase with all of the original
contents. For increased security, do NOT write Blank! on the outside
of the box.
-
Once you receive the Return Label, simply arrange for a pick-up
with your local USPS carrier. The cost of
shipping, as well as insurance, is covered by Blank! and is
indicated on the label.
Once your return is received, and the product is determined to be in its
original condition, your money will be refunded (or credited to your credit
card account) within 10 business days.
No. Blank! handles all costs and details associated with shipping and
insurance regarding your returned purchase. Simply follow
Blank!'s Return
Procedure to obtain all of the necessary information for processing your
return.
No. As per
Blank!'s Return Policy, items that have been altered in anyway,
including engraving or resizing are unable to be returned or exchanged.
My Account FAQs
If you have forgotten your password, you can use our "Forgot Password"
function available on both the login screen and the Change Email/Password
page in the My Account section. Simply enter your email address into the
form provided and our system will send you a new, randomly generated password
by email within a few minutes of your request. Use this new password to log
in to the site. If you prefer to choose a new password, simply use the
"Change Password" form once you login.
Yes, simply click the "Remember me" checkbox on the login page and you will
be automatically logged in each time you visit the site.
In the My Account section, click the menu option entitled "Orders".
You will see a list of all orders that you have placed on the Blank! site.
Next to each order is a "Details" button that will allow you to view a
detailed receipt as well as your order status and tracking information.
If your order has been shipped, a tracking number will be provided on
this page that you can click to track your package.
Gift Card FAQs
A Blank! Online Gift Card is like any gift card you would purchase in a store
but everything is done online! When you purchase a Blank! Online Gift Card we
will send an email to you with the gift card enclosed in the email, or you can
tell us who you would like to give your gift card to and we will email it for
you with a personal message.
Anyone can buy an Online Gift Card and they can be sent via email to anyone
within the United States.
At this time Blank! does not offer any type of Gift Card but the Online Gift
Card. In the future, you will be able to get Blank! Gift Cards mailed through
the United States Postal Service to anywhere in the continental U.S.
Online Gift Cards are emailed from the Blank! Customer Service Center and
should be received within 2 hours of your purchase Monday-Friday.
Shop on the Blank! website as you normally would. When you are ready to
checkout you will be asked to supply the number on your Gift Card on the
payment information page.
You can use your Online Gift Card to purchase any product from
the Blank! website with the exception of other Online Gift Cards.
Blank! suggests you always print and save the email with your Blank! Online
Gift Card. In the case that you do lose your Online Gift Card information,
you can contact Customer Service at 1-800-955-1459, Monday-Friday to have it
re-issued.
Blank! will not let you submit email addresses that are not valid. You will
receive an error message.
Blank! only guarantees to send Online Gift Cards to the email address
submitted through the Blank! website. Blank! is not liable for email
addresses that are inaccurately submitted by the customer.
Blank! currently accepts Visa, MasterCard, American Express and Discover.
Yes, the balance must be used within 18 months of purchase as indicated by
the "Spend by" date on your email.
You will need to use a credit card when completing the order process to pay
for the balance of your order.
The unused balance will remain on your Online Gift Card for future use.
Click here to check your balance at any time.
The Blank! website can not accommodate more than one Gift Card with each
order. If you would like to combine Gift Cards, please contact our Customer
Service department by calling 1-800-955-1459, M-F 9:00 AM - 5:00 PM EST, and
we will process your order over the phone.
Yes, you should keep your Gift Card in the event that we are unable to fulfill
your order or you do not use the entire balance of your Online Gift Card.
Click here for a detailed list of Terms & Conditions for Blank! Online Gift Cards.
Product FAQs
The purest form of gold, 24K, is too soft to be used in the manufacture of
jewelry. Instead manufacturers add alloys to this gold to strengthen it.
18K gold is 75% pure gold whereas 14K gold is 58.3% pure gold.
The most obvious answer would be.the color. In all reality, white gold gets
its color because of the alloys, palladium and nickel, that are added in with
the pure gold. There is a misconception that yellow gold is more expensive
than white gold because it's "purer", however, in reality, often times white
gold is more expensive because it is harder to fabricate.
Pure silver, like gold, is too soft to be used in the manufacture of jewelry.
Instead manufacturers add alloys to this silver to strengthen it. Sterling
Silver is 92.5% pure silver and 7.5% copper, whereas other Silver pieces range
between 80 and 90% pure silver with the rest a copper alloy
Platinum is an extremely rare element, almost 35 times rarer than gold. In
most cases, platinum is 95% pure, producing its white luster and keeping it
from fading or tarnishing. It is an ideal metal for individuals with
sensitive skin, as the pure metal is hypoallergenic.
Titanium is an element, just like silver, gold, and platinum, but what makes
it unique is that it has the highest strength to weight ratio of any element.
Titanium is stronger than steel, but is over 40% lighter. Today, titanium is
used in a variety of products, including space shuttles (over 85% of a space
shuttle's structure is titanium). One of titanium's outstanding qualities is
its high corrosion resistance, especially to oxygen. Titanium is a "white"
metal with a slight charcoal gray hue.
Tungsten is an element, like gold, silver, and platinum, but is extremely
hard and dense. The element is used primarily as the filament wire in light
bulbs because it has the highest melting point of all metals, 6,100 degrees
Farenheit. In its use for jewelry, tungsten is combined with a carbon alloy,
transforming it into tungsten carbide. Tungsten carbide is twice as hard as
steel, four times harder than titanium, and practically scratch-resistant.
To determine your ring size, the most accurate assessment would be done by a
professional jeweler. However, in the meantime, use our
convenient printable
ring sizer to determine a rough estimate.
Comfort Fit rings have a slightly curved interior for a more comfortable wear.
This is opposed to a 'Traditional Fit' ring which has a flat inner surface.
Product Care FAQs
Storage: Store your sterling silver piece in a cloth pouch to minimize
scratches and exposure to air or light (which in turn leads to tarnishing).
Cleaning: Silver naturally tarnishes when exposed
to sulfur or hydrogen sulfide in the air. To clean your silver piece, use a
designated silver polish or solution as found in most retail stores.
Avoid: Exposure to potent chemicals such as
chlorine, ammonia, or bleach.
Storage: Store your gold piece in a cloth pouch or
the original box to minimize scratches.
Cleaning: Use a detergent-free soap and warm water
to soak and wash your piece with a soft toothbrush.
Avoid: Exposure to potent chemicals such as
chlorine, ammonia, or bleach. Remove your gold when showering or cleaning,
soap tends to add a film that will dull the piece.
Storage: Store your platinum pieces separately and
with care to avoid scratches.
Cleaning: Use a detergent-free soap and warm water
to soak and wash your piece with a soft toothbrush.
Cleaning: In the instance that your Tungsten piece
eventually gets some micro scratches (in reality, the metal it scratched
against embedded itself in the ring), simply use a detergent-free soap and
warm water to wash the piece with a soft toothbrush. If using a ultrasonic
cleaning machine, do not keep the Tungsten piece in for more than a minute.
Avoid: Exposure to potent chemicals such as
chlorine, ammonia, or bleach.
Storage: Always store your pewter piece in its
original box and packaging. Pewter is prone to scratches, in some cases
even from tissue paper!
Cleaning: Use a detergent-free soap and warm water
to wash your piece. Dry the pewter with a soft, dry cloth. Never place a
pewter item in the dishwasher. If your pewter piece begins to tarnish, use
a polish designated to clean pewter.
Avoid: Exposure to potent chemicals such as
chlorine, ammonia, or bleach. Do not use silver or brass polish unless
it indicates it can be used on pewter.
